Terms & Conditions

[Distributors: Click here for Authorized Desco Distributor Terms & Conditions ]

The prices in the Desco Online Catalog supersede all previous prices and may change without notice. All prices are Net and are subject to the following terms:

SHIPPING CHARGES: All shipments are FOB FACTORY. Purchaser is therefore responsible for both shipping charges and damage to goods in transit.  Note that freight charges are based on weight AND volume.  Assembled items take up a greater shipping volume and are typically charged at a higher freight rate than items shipped flat.  Purchaser must specify a freight carrier (if other than UPS) at time the order is placed.  Desco will prepay UPS shipments and the cost of freight will be added to each invoice unless otherwise specified.  NOTE: Request to ship UPS 1st, 2nd, or 3rd day is a method of shipment and does not imply any expediting of order processing by Desco.  For non-UPS shipments, the order will be shipped freight collect or third party billing at purchaser’s option.  Purchaser is responsible for and agrees to pay charges disallowed or billed back to Desco by third parties when purchaser has specified third party billing.  Some carriers may not be available to be used by Desco.  Purchaser will be notified if an alternate carrier is required.

MULTIPLE SHIPPING POINTS: Desco Brand products are manufactured in various locations.  Shipping points may vary and may change without prior notice.

RETURNS FOR CREDIT: Returns are for credit will include a 25% restocking fee on all items.
RETURNS FOR REPAIR OR RECALIBRATION:  A RMA must be received and included with any unit returned for repair or calibration.  End users can contact Desco at Service@Desco.com for a quote on the cost for calibration or repair of a product.  Please include the product number, serial number and description of the problem.  In some cases Desco may not be able to repair or calibrate an item.  In such cases Desco will offer an upgrade to a current item of similar function. 

INSURING YOUR SHIPMENT: You are responsible for your shipment once it leaves the F.O.B. point. We recommend that you insure all shipments, especially those with fragile items such as rigid mats (Micastat), liquids (cleaners, floor care, and paint products), and electronic equipment. The cost to insure a UPS shipment is minimal. Call or eMail customer service for more information. The buyer is responsible for uninsured lost or damaged shipments.

PAYMENT TERMS: Desco’s payment terms are either Credit Card or Net 30 days. A credit check may be required by Desco before Net 30 terms are given. Credit card payments will be charged on invoice date.  Payments made by credit card will not qualify for early payment discounts.  Credit card payments accepted after date of invoice are subject to a 5% service charge.

Bank Information for Payments Via Check

Desco/Desco Industries Inc.
P.O. Box 60860
Los Angeles, CA 90060-0860

Checks must be drawn on a US bank in US dollars.

Bank Information for Wire Transfer:

Please contact customer service at Service@Desco.com or (909)627-8178 for details.

SPECIAL MANUFACTURED ITEMS are available on a per-order basis only.  Contact customer service for applicable minimum quantity and order amount. First article approval is required.  Actual quantity shipped and invoiced may be +/- 10%.  Special manufactured items are not returnable for credit.

SHORT SHIPMENT & PRICING CLAIMS: All claims pertaining to invoices (including short shipments, pricing discrepancies, freight charges, etc.) must be made in writing within 15 days of the invoice date.  Claims must include copy of original PO, PO number, invoice number, and invoice date.  All claims must be approved by Desco.

DAMAGE CLAIMS: Desco will not issue credit, or take responsibility for merchandise lost or damaged by the carrier, unless insurance is requested at the time of order.  Such insurance is the responsibility of purchaser and will be included with freight cost on the invoice.  Purchaser holds title to the goods once Desco has delivered them to the carrier, and is therefore responsible for settling all damage or loss claims with carriers. Desco will assist purchaser in any reasonable manner to establish damage claims with common carriers.

GUARANTEE:  We make every effort to see to it that our products are of the highest quality and meet all appropriate recognized industry standards. Since we cannot guarantee that all products are applicable to all situations and that the data we provide from many sources is reliable and accurate for all situations, our lawyers want you to know that ...All statements, technical data, and recommendations contained herein are based upon tests we believe to be reliable. However, the accuracy or completeness thereof is not guaranteed. The proper and correct application of products and data is the responsibility of the user. The following is made in lieu of all warranties, expressed or implied:
Desco’s only obligation shall be to replace such quantity of the product proved to be defective. Desco shall not be liable for any injury, loss, or damage, direct or consequential, arising out of the use of or the inability to use the product.  Before using, users shall determine the suitability of the product for their intended use, and users assume all risk and liability whatsoever in connection therewith.
No statement or recommendation not contained herein shall have any force or effect unless embodied in a written agreement signed by authorized officers of Desco Industries, Inc.

LIMITED WARRANTY: Desco expressly warrants that for a period of one (1) year from the date of purchase, Desco products will be free of defects in material (parts) and workmanship (labor).  Within the warranty period, a unit will be tested, repaired or replaced at Desco’s option, free of charge.  Call our Customer Service Department at 909-627-8178 (Chino, CA) or 781-821-8370 (Canton, MA) for a Return Material Authorization (RMA) and proper shipping instructions and address.  Please include a copy of your original packing slip, invoice, or other proof of date of purchase. Any unit under warranty should be shipped prepaid to the Desco factory.  Warranty replacements will take approximately two weeks.  NOTE: A number of Desco products have a longer than one-year limited warranty.
If your unit is out of warranty, call our Customer Service Department at 909-627-8178 (Chino, CA) or 781-821-8370 (Canton, MA) for a Return Material Authorization (RMA) and proper shipping instructions and address. Desco will quote repair charges necessary to bring your unit up to factory standards. Ask about our Exchange for “New” Program.

WARRANTY EXCLUSIONS: THE FOREGOING EXPRESS WARRANTY IS MADE IN LIEU OF ALL OTHER PRODUCT WARRANTIES, EXPRESSED AND IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH ARE SPECIFICALLY DISCLAIMED. The express warranty will not apply to defects or damage due to accidents, neglect, misuse, alterations, operator error, or failure to properly maintain, clean or repair products.

LIMIT OF LIABILITY: In no event will Desco or any seller be responsible or liable for any injury, loss or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, users shall determine the suitability of the product for their intended use, and users assume all risk and liability whatsoever in connection therewith.

For more information about our terms and conditions, please call or eMail customer service.

3651 Walnut Ave., Chino, CA 91710
Phone: (909) 627-8178 Fax: (909) 627-7449