SATISFACTION GUARANTEED
WE GUARANTEE YOU WILL BE SATISFIED WITH OUR PRODUCTS. We have always had a policy of replacement or refund if you are not satisfied. Desco wants you to be satisfied with each product we produce. We make every effort to see to it that our products are of the highest quality and meet all appropriate recognized industry standards. Since we cannot guarantee that all products are applicable to all situations and that the data we provide from many sources is reliable and accurate for all situations, our lawyers want you to know that ...
All statements, technical data, and recommendations contained herein are based upon tests we believe to be reliable. However, the accuracy or completeness thereof is not guaranteed. The proper and correct application of products and data is the responsibility of the user. The following is made in lieu of all warranties, expressed or implied:
Desco’s only obligation shall be to replace such quantity of the product proved to be defective. Desco shall not be liable for any injury, loss, or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, users shall determine the suitability of the product for their intended use, and users assume all risk and liability whatsoever in connection therewith.
No statement or recommendation not contained herein shall have any force or effect unless embodied in a written agreement signed by authorized officers of Desco Industries, Inc.
Limited Warranty
Desco expressly warrants that for a period of one (1) year from the date of purchase, Desco products will be free of defects in material (parts) and workmanship (labor). Within the warranty period, a unit will be tested, repaired or replaced at Desco’s option, free of charge. Call our Customer Service Department at 909-627-8178 (Chino, CA) or 781-821-8370 (Canton, MA) for a Return Material Authorization (RMA) and proper shipping instructions and address. Please include a copy of your original packing slip, invoice, or other proof of date of purchase. Any unit under warranty should be shipped prepaid to the Desco factory. Warranty replacements will take approximately two weeks.If your unit is out of warranty, call our Customer Service Department at 909-627-8178 (Chino, CA) or 781-821-8370 (Canton, MA) for a Return Material Authorization (RMA) and proper shipping instructions and address. Desco will quote repair charges necessary to bring your unit up to factory standards.
Statguard® Conductive Acrylic Paint: Desco expressly warrants that prior to application and for a period of 3 months from the date of purchase that our Statguard® Conductive Acrylic Paint will be free of defects in material. Desco expressly warrants that for a period of 5 years after the date of install that our Statguard® Conductive Acrylic Paint when properly installed and maintained will meet its published electrical specs under normal foot traffic and until mechanically removed or worn away.
Statguard® Conductive Epoxy: Desco expressly warrants that prior to application and for a period of 3 months from the date of purchase that our Statguard® Conductive Epoxy will be free of defects in material. Desco expressly warrants that for a period of 5 years after the date of install that our Statguard® Conductive Epoxy when properly installed and maintained will meet its published electrical specs under normal foot traffic and until mechanically removed or worn away.
Warranty Exclusions
THE FOREGOING EXPRESS WARRANTY IS MADE IN LIEU OF ALL OTHER PRODUCT WARRANTIES, EXPRESSED AND IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH ARE SPECIFICALLY DISCLAIMED. The express warranty will not apply to defects or damage due to accidents, neglect, misuse, alterations, operator error, or failure to properly maintain, clean or repair products.
Limit of Liability
Electronic ionizers use high voltage corona discharge and should not be used in or near flammable or explosive environments. In no event will Desco or any seller be responsible or liable for any injury, loss or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, users shall determine the suitability of the product for their intended use, and users assume all risk and liability whatsoever in connection therewith.
F.O.B. Point
Unless embodied in a written agreement signed by authorized officers of Desco Industries, Inc., the F.O.B. point for all products purchased from Desco will be the F.O.B. factory.
OUT OF WARRANTY REPAIRS
Field repair or unauthorized tampering of Desco brand products is not recommended and will nullify any and all warranties provided by DII. All Desco items to be repaired must be returned to the location referenced by DII. Desco will quote repair cost upon receipt and inspection of product. Repaired product will include a 30 day warranty specific to repair work performed and parts used. A Return Merchandise Authorization number (RMA#) must be obtained from Desco for out of warranty repairs. A copy of the RMA must accompany the shipment. The RMA number must appear on the outside of returned cartons, and Desco has the right to refuse all return shipments which do not bear the RMA number or which are shipped freight collect. Customer is responsible for all freight and transportation charges.
Desco expressly warrants that for a period of 30 days from the date or repair or calibration, Desco repaired or calibrated products will be free of defects in material (parts) and workmanship (labor). Within this limited warranty period, a unit will be tested, repaired or replaced at Desco’s option, free of charge. E-mail our Customer Service Department at Service@Desco.com, for a Return Material Authorization (RMA) and proper shipping instructions and address. Please include a copy of your original packing slip, invoice, or other proof of date of repair or calibration. Any unit should be shipped prepaid to the Desco factory.